Frequently Asked Questions
Do you need to contact us?
Our customer service team will be happy to help you and recommend the most suitable products for you. If you have any questions, you can call us by phone or write us a Whatsapp (Monday to Friday from 7:00 to 15:00) (except holidays) at 924 902 924 / 692 924 150 . You can also send us an email to tienda@labotica
If you prefer, you can visit one of our physical stores where our pharmacists can advise you and try the product you need with you. You can find your nearest pharmacist here
How to select your perfume?
We recommend that you visit one of our stores where our pharmacists can give you personalized advice and, with their help, select a fragrance of your choice.
If you want to order in our online store:
All the perfume references in the online store are the same ones you can find in any of our physical stores. So, if you still have an old bottle purchased at your Botica, you can look at the label on the back and ask for exactly the same reference. You can use the search engine located at the top left of the website to find the item you are looking for.
If you do not have this information or you are purchasing one of our fragrances for the first time, you can select it by choosing your preferred olfactory family, and/or selecting the notes that make up the perfume. You can find all the information in the description and additional information for each fragrance.
Contact us if you have any questions.
In what format can you buy the perfume?
We have our fragrances in 100ml, 50ml and 30ml formats. Children's perfume and fresh colognes in 100ml and 50ml formats.
Free Samples
Do you want to try our perfumes?
We invite you to visit your nearest Botica so you can smell and try the products on site.
If you place an order online, you can indicate in the “Notes about your order” section before finalizing the purchase the perfumes you would like to try and our team will include up to two samples depending on the available stock.
If you don't know which perfume to choose, you can ask us for a sample of our latest releases, our best-selling fragrances or, if you prefer, a perfume similar to the one you purchased. Our team will try to find the best option for you.
The Free Samples service is designed to help you discover new fragrances that you may like. Please do not request samples of perfumes that you already know or are purchasing in the same order, this is not the purpose of this service.